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DELIVERY AND FREIGHT CHARGES
In case of doubt, the French language version of these terms shall prevail.
We gladly accept orders from all around the wolrd!
We send your order the day following the reception of your payment , if this one reaches us before 12 o'clock (midday)( 12:00 am).
[Except Saturday, Sunday, bank holidays and unsual events]
- We work with the most qualified professionals according to the type and the volume of the products to be transported.
- Please inform the address of delivery the most detailed possible: you can receive your purchases at home, or office, on vacation, or to somebody else (for a gift), a.s.o.
For Europe, DOM-TOM and foreign countries:
(with "track and trace a parcel system" on http://www.coliposte.net/)
Colissimo International allows:
- A delivery at home by the postal services.
- A fast delivery: 1 to 5 working days from our warehouse.
- A secured delivery: you can refuse the parcel in case of problem. Furthermore if you are not at home, you will receive a transit advice note and your parcel will await you at your post office.
- An on-line follow-up of the routing (followed accessible in your account, on our site).
All the articles presented on our site can profit from the delivery in Colissimo International.
For foreign countries :
according to the current agreements of the connecting carrier. Contact us rather by e-mail.
What to do in case of problem during the delivery?
We choose the most efficient transport companies, but a mishap can unfortunately always happen. So during the delivery if you consider that the parcel is damaged (shock, humidity,moisture, a.s.o.) or the parcel does not obviously correspond to your order (weight, volume...) we ask you to refuse it and to contact us by e-mail the same day in order to tell us of the litigation. To simplify the whole procedure we advise you to check, in the presence of the carrier, the state of packaging and the contents of the order.
Delivery problems due to transportation
Within the framework of a delivery in Colissimo International, any defected aspect of the parcel, in particular a parcel covered with Post office adhesive at the delivery will to be subject of a report of damage accompanied or not by a good's refusal. If it it isn't the case, neither a good refusal either a Post Office damage report, alsace-cadeau.com will not be able to take account of the transportation damage.
In case of delivery of a noncoresponding product to the order (produce non in conformity...), we ask you to formulate your complaint:
- The same day: on the delivery form : "handwritten" and signed reserves. This document has to be given back to the carrier .
- and by recorded delivery letter (letter sent by certified mail) at least the first working day following the delivery at alsace-cadeau.com
From the reception of the complaint, and in order to ensure a fast treatment, alsace-cadeau.com will allow you a return number for the product (s) concerned and will communicate it to you by e-mail. It is recommended has it's agreement number beforehand by alsace-cadeau.com. The number of return joint to the parcel of return will facilitate the treatment of it.
The Product automatically either will be exchanged if tere is availability or âid off if it isn't available.
Any complaint which would not be made in the rules defined above and within the time limits allowed could not be taken into account and will release alsace-cadeau.com of any responsibility. The expenses of exchange are chargeable to alsace-cadeau.com, except if it would prove that the returned product does not correspond to the initial statement of the custome.
The products used or returned in an unperfect state of resale will not be accepted.
Right of retractation
If you are not satisfied with your product, you have the possibility of making play the clause of retractation and to return r the product for an exchange. Just inform our customer service by e-mail in the 7 days following the delivery date. If this time expires Saturday, Sunday or during a bank holiday or a day-off, it is extended until the first next business day.
In order to allow alsace-cadeau.com to define the exact modalities of retur nof the product (s), the customer will inform alsace-cadeau.com of his intention to return the product by e-mail before the expiry of the retractation period (as referred above). alsace-cadeau.com will accept however the exchange of the products only if all and each condition are filled.